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User guide - FAQ

 
FAQ
about the order

Q: Is it possible to order just the shirt or pants?

A: Yes, it is possible.

Q: Can I order different sizes for the shirt and pants?

A: Yes, it is possible.You can choose the size for both the shirt and the pants.Please write your request when ordering.

Q: How many characters can I enter in my personal name?

A: There is no limit, but if the number of characters increases, the characters may become smaller.

Q: Where should I send attachments, logos, etc.?

A: Please contact us.info@maikaken.com

Q: How many ordering methods are there?

A: Currently, we are only accepting orders via our website, LINE, and email.

Q: Is it possible to use gradation type?

A: Yes, it is possible.Since it is free-color printing, we can produce it in any color.

Q: Can the front and back sides have different designs?

A: Yes, it is possible.

Q: What is the data submission format?

A: We can handle all types such as AI, PSD, CDR, EPS, PNG, PDF, etc.

Q: I can't come up with a design idea, but can you leave it to me?

A: Yes, we can. If you let us know your requests, rough sketches, and images, it will be easier to make.

Q: Is it possible to produce in a specified font?

A: If you give us the name of the font or the file of the font, we will do something about it. If we are unable to find the same one, we will suggest something similar.

Q: Is data correction free of charge?

A: It is free for up to 5 times. Additional charges apply for more than 5 times.

Q: I don't like the color of your company, is it possible to specify the color?

A: It is possible to specify the color.You can specify the color using the Japan DIC color card and the PANTONE color card.We usually get close to 90% or more of the color specified by the customer, but we may not be able to color proof each individual color. ,Thank you for your understanding.

 

About payment

Q: Do you accept deferred payment or cash on delivery?

A: We are sorry, but all payments must be made by bank transfer in advance, but we cannot accept deferred payment or cash on delivery. Once the transfer is complete, please contact us with the transfer record. Once the payment is confirmed, production will begin. I will do it.

 

Regarding defective products etc.

Q: I received a defective product.

A: We apologize for the inconvenience, but please contact us by email with any defective photos or contents, and we will remanufacture the product as soon as possible.For more information, please refer to the notation based on the Specified Commercial Transactions Law.

 

About returns and refunds

Q: Is it possible to return the product?

A: Please note that we do not accept returns or refunds for items that are different from what you expected, the color is slightly different, or the size does not fit.

 

About the price

Q: Does the price include tax?

A: All prices listed on the site include tax, and shipping is 1000 yen nationwide.

 

About product delivery date

Q: I would like to confirm the delivery date of the product.

A: It will take approximately 25 days for the product to be delivered to the customer after the order is confirmed.Depending on the season, additional delivery time may be required.If there is a delay, we will contact the customer in advance. Masu.

 

About email

Q: I haven't received the email.

A: Please make sure your email address is correct.
① Is it full-width?
② Is the email address free of typos?
③ Check whether the email is in your spam folder.
④ Change your email reception settings? Make sure to receive emails from info@maikaken.com. You can send it directly to the email address below. maikaken@163.com